PRIVACY POLICY.

Effective Date: 1 June 2026

​​​

1. Introduction

IAPWA Penang (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws. 

​

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with us, whether in person, by telephone, in writing, through our website, social media platforms, events, donation programmes, volunteer activities, adoption programmes, or by any other means.

​

By accessing our website, engaging with our services, submitting information to us, making a donation, applying to volunteer, adopting an animal, or otherwise providing your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, us, and disclosure of your personal data as described herein.

​

We reserve the right to amend this Privacy Policy from time to time. Any updates will be published on our website and will take effect immediately upon publication.

⸻

2. Collection of Personal Data

We may collect and process personal information including but not limited to:

• Full name;

• Residential or mailing address; 

• Telephone or mobile numbers;

• Email address;

• Date of birth;

• Donation and payment;

• Volunteer application information;

• Adoption application information;

• Emergency contact or next of kin details;

• Communication preferences;

• Information submitted through our website forms, survey or correspondence;

• Photographs, videos, or recordings obtained during events or activities where consent has been provided or where otherwise permitted by law.

​

We may also collect certain non-personal information automatically, including:

• IP address;

• Browser type and device information;

• Website usage statistics;

• Cookies and analytics data.​

⸻

3. Purposes of Processing Personal Data

We may collect, use, and process your personal data for purposes including:

• Responding to enquiries and requests;

• Processing donations and issuing acknowledgements or receipts;

• Managing volunteer recruitment and participation;

• Processing animal adoption applications;

• Organising events, campaigns, and fundraising activities;

• Providing updates, newsletters, and information about our activities;

• Maintaining donor, volunteer, and supporter records;

• Improving our website, programmes, and services;

• Ensuring compliance with legal and regulatory obligations;

• Protecting our rights, property, and safety, as well as those of our volunteers, supporters, and the public.

​

Where required under applicable law, we will obtain consent before using your personal data for direct marketing purposes.

⸻

4. Disclosure of Personal Data

We do not sell, rent, trade, or otherwise disclose your personal data to third parties for their independent marketing purposes.

​

We may disclose your personal data to:

• Service providers who support our operations, including website hosting providers, payment processors, cloud storage providers, email service providers, and IT support providers;

• Professional advisers, including auditors, accountants, lawyers, and insurers;

• Government authorities, regulators, law enforcement agencies, courts, or tribunal where required by law;

• Any other party where disclosure is necessary to protect our legal rights or comply by legal obligations.

​

Third-party service providers are required to process personal data only for authorised purposes and to implement appropriate security measures. ​​

⸻

5. International Transfer of Personal Data

Some of our service providers may store or process personal data outside Malaysia. Where personal data is transferred internationally, we will take reasonable steps to ensure that such data receives a level of protection comparable to that required under the PDPA and applicable laws.​

⸻

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

​

Access to personal data is restricted to authorised personnel who require such access to perform their duties.

​

While we take reasonable measures to protect personal data, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.

⸻​

7. Data Retention

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal or regulatory requirements, to resolve disputes, and to enforce our agreements.

​

When personal data is no longer required, we will take reasonable steps to securely destroy, delete, anonymise, or de-identify such information in accordance with applicable laws. 

⸻

8. Cookies and Website Analytics​

Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve website functionality.

​

Cookies may be provided by us or by third-party service providers, including website hosting and analytics providers.

​

You may choose to disable cookies through your browser settings; however, some website functions may not operate properly if cookies are disabled.

⸻

9. Your Rights

​Subject to the provisions of the PDPA and applicable laws, you may have right to:

• Request access to your personal data;

• Request correction of inaccurate, incomplete, misleading, or outdated personal data;

• Withdraw consent for the processing of personal data, subject to legal and contractual restrictions;

• Request for the deletion of personal data where applicable;

• Limit or object to certain processing activities.

​

Requests may be submitted using the contact details below. We may require reasonable proof of identity before processing any request.

⸻​

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Users should review the privacy policies of any third-party websites they visit.

⸻

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal date, please contact us:

IAPWA Penang

Pusat Kawalan Anjing Liar dan Terbiar MBPP

Jalan Sungai

10150 Georgetown, Penang,

Malaysia

Email: penang@iapwa.org

WhatsApp: +6010-3883487
 

We will endeavour to respond to all legitimate requests within a reasonable timeframe.

​​